DeVos Abandons Plan to Award Federal Student Loan Servicing to a Single Company

Clare McCann was quoted in Inside Higher Ed about Secretary Devos' decision concerning federal student loan servicing. The piece was syndicated in PBS NewsHour. 

The Department of Education plans to overhaul its system for federal student loan servicing for the third time in the last year, officials announced Tuesday.

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“We don’t know the details of the new plan, or whether it will retain the strong borrower protections included in the first version, but restarting the process midway will absolutely mean delaying any future improvements for borrowers who deserve a better experience now,” said Clare McCann, the deputy director for federal higher education policy with New America’s education policy program and a former Obama administration official.