Hana Schank is a Fellow for Public Interest Technology at New America, where she works to develop the public interest technology field via research, storytelling and fostering connections. She founded and edits The Commons, a publication for people working in and around government innovation efforts.
Previously, as a part of the United States Digital Service, Schank was a director with the Department of Homeland Security, where she worked with TSA and Customs and Border Protection to improve the air travel experience. In the private sector, Schank founded and ran CollectiveUX, a user experience consultancy, for over a decade, working with startups, Fortune 500 companies, and governmental organizations to research and design human-centered products.
She began her technology career at Accenture, designing CD-ROM based training, was part of the team that launched the first CBS News website, and founded information architecture departments at multiple interactive agencies.
In addition to her research and design work, Schank is a frequent contributor to the New York Times, the Washington Post, the Atlantic, and the author of three works of nonfiction. She is a graduate of Northwestern University, and holds an MFA in nonfiction writing from Columbia University. Schank lives in Brooklyn, N.Y. with her husband and two children.