OTI’s Joshua Stager Testifies at FCC Broadband Consumer Labels Virtual Public Hearing

Joshua Stager, deputy director for broadband and competition policy at New America's Open Technology Institute, testified on how consumer broadband labels will enhance transparency in the broadband market at the Federal Communications Commission's Broadband Consumer Labels Virtual Public Hearing on March 11. In his remarks, he explored some of the many obstacles consumers face when purchasing broadband service (such as ancillary fees, promotional rates, and misleadingly advertised broadband speeds), how some smaller ISPs have differentiated themselves in the market with simple, clear pricing, and how a well-enforced, prominently-displayed "broadband nutrition label" that clearly displays all fees will help consumers and narrow the digital divide.