List of Interviewees

In 2017 and 2018, we interviewed people working in or around innovation or digital service teams across the country. In some cases we did not attribute remarks to interviewees by name because they asked that we protect their privacy. The list below reflects people who gave us permission to use them by name in this report.

Adria Finch, Director of Innovation, City of Syracuse

Alan Davidson, Former Founding Director of Digital Economy, Department of Commerce, United States

Amanda Kahn Freid, Policy, Communications and Customer Service Leader, Office of the Treasurer, City of San Francisco

Aneesh Chopra, Former Chief Technology Officer, United States

Anjali Chainani, Director of Policy, Mayor's Office, City of Philadelphia

Anne-Marie Slaughter, Chief Executive Officer, New America

Anthony Lyons, City Manager, City of Gainesville

Ariel Kennan, Former Director of Design and Product, Mayor's Office for Economic Opportunity, New York City

Ashley Meyers, Product Manager, Digital Services, City and County of San Francisco

Ben Guhin, Head of Design & Technology Policy, City of Austin

Ben Scott, Former Senior Advisor, New America

Beth Noveck, Former United States Deputy Chief Technology Officer; Director, White House Open Government Initiative, United States

Brendan Babb, Chief Innovation Officer, Municipality of Anchorage

Brian Lefler, Former Engineer, United States Digital Service

Brooke Hunter, Former Chief of Staff and Director of Strategic Initiatives, Open Technology Institute

Cecilia Muñoz, Former Director of the White House Domestic Policy Council

Clarence Wardell, Director, City Solutions, What Works Cities

Courtney Jacinic, Sr. Content Strategist, Practices Lead, City of Austin

Dan Hon, Former Digital Transformation Consultant, California Health and Human Services Agency

Dana Chisnell, Former Designer, United States Digital Service

Deepa Kunapuli, Former Communications Director, United States Digital Service

Denice Ross, Public Interest Technology Fellow, New America

Eric Jackson, Digital Services Architect, City of Asheville

Erie Meyer, Former Digital Services Expert, United States Digital Service; Former Senior Director, Code for America

Ethan Berkowitz, Mayor, Municipality of Anchorage

Garren Givens, Former Executive Director, Presidential Innovation Fellows; Deputy Executive Director, 18F

Giancarlo Gonzalez, Former Chief Information Officer and Advisor to the Governor, Gobierno de Puerto Rico

Hannah Azemati, Program Director, Harvard Kennedy School Government Performance Lab

Harlan Weber, Former Director of Design & Service Innovation, Commonwealth of Massachusetts

Jeff Carter, Chief Innovation Officer; Executive Director, Innovation Team, City of Mobile

Jen Pahlka, Founder and Executive Director, Code for America

Jesse Taggert, Director of Service Design & User Research, Child Welfare Digital Services, State of California

Jill Bjers, Executive Director/Brigade Co-Captain, Open Charlotte Brigade

Josh Edwards, Assistant Budget Director of Strategy & Performance; Innovation Team Director, City of Durham

Justin Entzminger, Director, Innovate Memphis

Kerry Duggan, Former Deputy Director for Policy, Office of the Vice President, Executive Office of the President, United States

Lamar Gardere, Former Chief Technology Officer, City of New Orleans

Laura Melle, Senior Procurement Lead, Department of Innovation and Technology, City of Boston

Lauren Lockwood, Former Chief Digital Officer, City of Boston

Leigh Tami, Chief Performance Officer & Director, Office of Performance and Data Analytics, City of Cincinnati

Leonard Hyman, Program Performance Auditor, City of San José

Liana Dragoman, Service Design Practice Lead and Deputy Director, Office of Open Data and Digital Transformation, City of Philadelphia

Mari Nakano, Acting Design Director, Mayor’s Office for Economic Opportunity, New York City

Marina Martin, Former Chief Technology Officer & Senior Advisor to the Secretary, Department of Veterans Affairs

Mark Lerner, Digital Services Expert, United States Digital Service

Marni Wilhite, Open and Smart Cities Program Manager, City of Austin

Matt Broffman, Director, Digital Platforms and Service Design, City of Orlando

Michael Kalin, Former Senior Adviser, Behavioural Insights Team

Michelle Thong, Service Innovation Lead, Office of Civic Innovation & Digital Strategy, City of San José

Mollie Ruskin , Former Designer, United States Digital Services

Nigel Jacob, Co-Founder, New Urban Mechanics

Peter Kelly, Former Chief Deputy Director, Office of Systems Integration, California Health and Human Services Agency

Priya Sarkar, FUSE Fellow, New Orleans

Ron Bronson, Former City Webmaster & Service Designer, City of Bloomington

Sam Edelstein, Chief Data Officer, City of Syracuse

Sonia Sarkar, Chief Policy and Engagement Officer, Baltimore City Health Department

Stephanie Wade, Lead for Innovation Teams at Bloomberg Philanthropies

Stephen Hoch, Chief Information & Analytics Officer, Tulsa Public Schools

Stuart Drown, Deputy Secretary for Innovation and Accountability,

Government Operations Agency, State of California"

Tishaura Jones, Treasurer, St. Louis

Travis Moore, Founder and Director, TechCongress

Vivian Graubard, Former Digital Services Expert, United States Digital Service

Wendy Thomas, Director, Department of Doing, City of Gainesville