Appendix

How to Read the Charts

Charts 2a through 6 in the appendix below outline how well the companies we surveyed complied with the 11 core best practices identified in the survey. There is a chart for each category of content takedowns/reporting discussed in the body of this report (i.e., government and other legal content demands, copyright requests, trademark requests, network shutdowns and service interruptions, and Right To Be Forgotten Requests). The one category for which there is not a chart is Community Guidelines-based takedowns; that area is so new and the practice so varied that a chart would have been of limited usefulness.

Each chart only includes data on companies who have issued reports on the type of content takedown in question. For example, Millicom is not listed in Chart 3b, which surveys international company copyright reporting as they do not report on copyright requests.

Designations of N/A in the tables indicate that a best practice is not applicable to a particular company because, for example, they only have one product, and therefore cannot report on requests by product, or only operate in one country, and therefore cannot break down demands by country.

Designations of N/R in the tables indicate that a company has received no requests across any time period for the specified content category, and therefore it is not possible to gauge their performance on certain best practices. Note that if a company has not received any demands for the specified content category during their most recent reporting period, we refer back to the most recent report which includes data on such demands. Instances where this data is referenced in the charts is indicated in footnotes. N/R is only utilized when no data on the specified demands are available from any reports.