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San Diego Unified Reverses Course, Stops Sending Parents to Collections

Photo: Yuganov Konstantin /

San Diego Unified will no longer send debt collectors after parents who are late to pay their children’s school bus fees.

Parents who don’t qualify for free busing will still have to pay $500 a year to get their kids to school on the bus, but a decision the San Diego Unified school board made this week means district staff will collect fees instead of an outside debt collection agency, with which the district has contracted since 2011.

The decision comes two weeks after Assemblywoman Lorena Gonzalez Fletcher introduced the Primary Education Fair Debt Collection Act, which would prohibit public schools from using debt collectors to collect overdue bus fees — or school-related fees of any kind.

In a January press release, Gonzalez Fletcher cited a recent Voice of San Diego story revealing that in the 2014-2015 school year alone, the district referred 380 parents to a collections agency for debts that ranged from $10 to $500.

Collections agents can send parents letters, call them on the phone, or threaten legal action if bus fees go unpaid. Having accounts sent to collections can negatively impact parents’ credit scores and make it harder to secure loans or housing.

California is one of 12 states that allows — but doesn’t require — school districts to charge parents school bus fees. San Diego Unified is unique, however, in contracting with a collections agency to recoup fees.

Trustee John Lee Evans said at this week’s board meeting that the decision to hire a debt collection agency goes back to the budget crisis of 2011, when the district scrambled to figure out how to provide transportation with its limited budget.

“We reluctantly (made the decision) because of the budget crisis that we faced at that time,” Evans said.

But he also blamed the state for forcing the district’s hand by not providing adequate funding.

“I would put a challenge to the state legislature to not put us in this position in the first place, where we have to find nickels and dimes under every corner to fund our schools, to transport our students and provide the materials we need,” Evans said.

Three current trustees — Evans, Richard Barrera and Kevin Beiser — were on the school board when the district first made the decision to contract with the debt collection agency. The board renewed the contract with Transworld Systems Inc., a Delaware-based collections agency, three separate times, including as recently as October.

This week’s decision represents a change in tone by school board members.

When we first reported the story in November, Beiser defended the district’s actions by pointing out that students with disabilities and those who qualify for free lunch ride the bus for free. He characterized the story as an attack and wrote on Facebook it was part of VOSD’s “war on public education.”

Even as Beiser expressed support this week for the decision to stop using debt collectors to recoup fees, he noted that 75 percent of current riders use the bus for free, meaning only a small share — 25 percent of riders — are subject to fees and debt collection agents.

Students who have disabilities and those who qualify for free lunch don’t have to pay bus fees — but that doesn’t mean any student who qualifies for free lunch automatically gets a free ride to school. It means they qualify for free transportation where busing is available. And for an increasing number of students, no buses are available at all.

In the past seven years, the district has slashed its busing program by nearly half. In 2010-2011, the district ran 2,300 bus routes and transported 17,500 students daily. This year, it’s down to 1,439 routes moving 9,330 students a day.

While citizen watchdog Sally Smith lauded the school board’s decision this week, she also pointed out that $500 can be a hefty sum for families even if they don’t qualify for free lunch.

“While you applaud yourselves for providing free transportation for those that qualify for free and reduced lunch, we all know that that threshold is very low, and in San Diego there are still very poor families that do not meet that threshold,” Smith said.

So far, most of the conversation has focused on the costs of busing and the ethics of using debt collectors to recoup them. But there’s also a more pragmatic side to the conversation that isn’t being discussed: Providing transportation could actually boost enrollment.

In 2011-2012, the year after the district first instituted bus fees, 4,000 students lost access to buses. Of those 4,000 kids, 9 percent left the district altogether, according to the district’s numbers.

Jan Perry, director of America’s Finest Charter School, believed transportation was so critical to her school’s enrollment that a couple years ago, after the charter school changed locations, the school purchased a bus to get students to school. Eventually, they hired a full-time bus driver.

The investment paid off, Perry said. The bus allowed them to hang onto many of the students who would have likely transferred schools once the charter school moved to a new location. Today, the bus transports 60 to 70 kids a day. Because funding is tied to enrollment, each student a school hangs onto helps their bottom line.

Few charter schools operate buses, but many — like The O’Farrell Charter School and High Tech High — offer free bus passes to students who qualify.

“Our enrollment is really important to us, and also we didn’t want to lose the kids who we’d invested in,” Perry said. “You have to do what you have to do to keep your school surviving when you’re a charter school, especially in the early years.”

And as San Diego Unified continues to lose students year after year, district leaders may want to rethink the ongoing cuts to its transportation department.

This article originally appeared in the Voice of San Diego.


Mario Koran was a 2016 New America CA fellow. He is an education reporter for Voice of San Diego, an online investigative news outlet.