Crystal Yan

Research Consultant, New Practice Lab

Crystal Yan is a research consultant with New America’s Public Interest Technology Program, focused on creating civic and social impact by designing human-centered products, teams, and organizations.

She also leads the product team for Passbook by Remitly, building banking and other financial services for immigrants and their families, and teaches design at the School of Visual Concepts. Previously, she led product and design teams at the United States Digital Service, working on improving public services for 700,000+ asylum seekers and healthcare providers serving 57 million patients. Prior to that, she worked on products and services for community organizers, policy and advocacy teams, and health educators. Yan is a graduate of Amherst College in economics.